Frequently Asked Questions
Everything you need to know about your Sihoo experience.
What is the standard shipping time for Sihoo furniture?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How do I assemble my Sihoo ergonomic chair?
Each chair comes with a comprehensive printed manual and a set of tools. You can also find step-by-step assembly videos on our official website and YouTube channel to guide you through the process.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Sihoo products come with a warranty?
Yes, all our ergonomic chairs and desks are backed by a 3-year limited warranty covering manufacturing defects and mechanical components to ensure long-term peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to make your home office upgrade more accessible.
Can I adjust the lumbar support on all Sihoo models?
Most Sihoo ergonomic chairs feature adjustable lumbar support, either through height or depth adjustments, to provide personalized spinal alignment and comfort during long working hours.